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Windows
XP solution
What kind of cable can
I use with my scanner?
What SCSI
cards can I use with my scanner?
Which interface
card does my scanner have?
Does Mustek make a PCI
SCSI card?
Do I need a
terminator?
Is my scanner
24-bit or 36-bit?
What resolution
should I scan at?
Why do my
images look blotchy or blurry?
Is the light
supposed to stay on all of the time?
Where is my
scanner icon?
Where are
the scanner manuals?
What are the
latest drivers?
How do
I remove old TWAIN drivers?
Is my scanner Year 2000
Compliant?
Windows XP
solution
We offer now a solution to install a
Windows 2000 driver under Windows XP for all Scanners (not for
Cameras).
Therefore following steps:
1. Download the Windows 2000 driver
for your scannermodel to your PC
2. Download the Windows
XP tool to your PC and start it (doubleclick)
3. After choosing your language there is shown a dialog box. In this
dialog box please choose the driver you downloaded from internet and
follow the instructions on the screen
If you have a Windows 2000 driver on
a CD-ROM, please insert the CD-ROM into your CD-ROM drive and cancel
the automitic running installation on language selection. Then run
the Windows XP tool and follow the instrauctions on the screen.
What kind of
cable can I use with my scanner?
Make sure that you are using the
SCSI cable that came with the scanner. SCSI devices are very
dependent on signal streng_th and timing. Using longer cables
changes the signal streng_th and timing and will frequently prevent
the scanner from functioning normally. Exceeding 10' cable length
is not advisable in any case.
If you are having difficulties
using a different cable, try the Mustek cable to see if it will
work. Mustek's cables have the number 20276 printed on the cable.
If you must have a longer cable, contact Precision Cable at (503)
222-4323. Precision Cable manufactures a variety of cables to
individual order. They are familiar with Mustek's product line.
Plug-n-Scan Series Scanners
Using third party cables with the
Plug-n-Scan series scanners may degrade the signal streng_th and
therefore the image quality. There are many cables available from
retail vendors that have the same type of connectors as the Mustek
cable, but do not have the same pinouts and will not work at all.
If you need a longer cable, make sure you get one that conforms to
the IEEE 1284 specification.
The cables supplied by Mustek
comply with FCC regulations. If you use a different cable,
responsibility for ensuring compliance with FCC regulations
becomes yours.
What
SCSI cards can I use with my scanner?
Mustek owners have successfully
installed their scanners using a variety of third party SCSI cards;
however, Mustek's Technical Support Department
does not provide expertise on installation of SCSI cards that did
not come from Mustek. If you are using a third party SCSI card and
need help with it, you must call the manufacturer of your SCSI card.
If you call Mustek for assistance,
please have a Mustek supplied SCSI card installed in your computer
at the time of your call.
Which SCSI
interface card does my scanner have?
Mustek scanners have had many
different interface card types and revisions. Some TWAIN driver
installations ask you to specify the type of interface card you are
using.
Does Mustek make
a PCI SCSI card?
Mustek now offers a PCI SCSI card for
several current model scanners: the P 12000 SP, P
1200 LS, P A3 SP and P 1200 A3 Pro.
Customers with P 1200 SP Pro
and P PowerPRO scanners may wish to try Adaptec's 2902 PCI
SCSI card. Mustek Technical Support cannot provide
troubleshooting assistance with this or other third-party cards.
Do I need
a terminator?
Mustek scanners do not require a
SCSI terminator when used by themselves. If you attach the scanner
at the end of a SCSI chain, you must attach a Passive SCSI
terminator to the second SCSI port on the back of the scanner.
Most of Mustek's interface cards are proprietary and do not
support additional SCSI devices, therefore SCSI termination
is only necessary when using the scanner with a third party SCSI card
on a PC.
Macintosh
Mustek scanners do not need to be
terminated if they are used by themselves regardless of what the
scanner user's manual might say. If you attach the scanner to a
SCSI chain, it will require a terminator if placed as the
last device in the chain.
If your installation parameters
require a SCSI terminator, contact our Customer
Service Department.
The SCSI I.D. Number
In situations where a SCSI chain is
being used, it is important to take note of the SCSI I.D. number.
The scanner has a small yellow dial located on the rear panel
numbered 0-9. A small arrow notched into the dial should be
pointing to the factory setting of #6.
In a SCSI chain, each device must
have a unique I.D. number. If another SCSI device on your system
is set to #6, you must change the scanner's I.D. to another number
(although 8 and 9 are reserved for diagnostic use). Having SCSI
devices sharing the same I.D. numbers will result in one or both
devices not responding correctly.
If the scanner is your only SCSI
device, or if you are using it with a proprietary card, the SCSI
I.D. number should be set to #6.
Is my
scanner 24-bit or 36-bit?
If the box your scanner came in says
36-bit, then it is a 36-bit scanner. 36-bit color yields a
possibility of 68.7 billion unique colors and 24-bit color yields a
possibility of 16.77 million unique colors.
Current video card technology only
allows your monitor to display 24-bit color images. The main reason
for this is that the human eye is not really capable of
differentiating between all those ranges of color, so the computer
industry chose a good margin for error.
What this means to you is that when
an image is scanned, it is scanned in 36-bit color. The scanner
eng_ine then analyzes the colors and determines which are the best
choices and sends 24-bits of color information, per pixel, back to
the computer. There are not a lot of adjustments available, nor
should any be necessary, as the scanner's color table is optimized
to a number of color matching systems to provide the best possible
color output at default settings.
Because of the video card technical
limitations, most image editing software only supports 24-bit file
formats.
What
resolution should I scan at?
You should scan at the resolution of
your output device. If scanning for Web Pages, the output device is
a computer monitor which has a resolution of 72 DPI. So scan at 72
DPI for the Internet.
If scanning for an inkjet printer,
scan at 1/3 of the resolution you will be printing at for color
images. If scanning in grayscale or line art, use the full
resolution of the printer without dividing it by three.
Why
do my images look blotchy or blurry?
If your scans are looking bad on the
screen, but printing out satisfactorily, it could be your video
driver that is causing the problem. Try some different resolution
and color settings in the "Display" portion of your
control panel (after first making sure that you have the proper
driver disks to restore your system to the original settings). You
should be using a driver that provides 16+million colors, and a
resolution of at least 800 x 600.
Is the light
supposed to stay on all of the time?
If your scanner attaches to a SCSI interface
card (except the 1200 SP Pro), the light is supposed to stay on
all of the time. The Mean Time Between Failure for the scanner lamp
is 35,000 hours. That's 4 years if left on continuously, so don't
worry that it will burn out sooner. Here at Mustek, we leave them on
all day and turn them off at 5:00 when we leave.
If your scanner is a Plug-n-Scan
model, the light most likely shuts off after a few minutes of
non-use, however, some of the early models had a continuously lit
lamp.
If you have the P 1200 SP Pro,
the lamp will shut off after a few minutes of non-use.
Where is
my scanner icon?
Scanners do not have icons. The
scanner is accessed from within a TWAIN Compliant software
application such as iPhoto Plus and Picture Publisher.
TWAIN Compliant programs have an
"Acquire" command in the file menu. This accesses the
TWAIN interface and allows you to scan into the program.
Programs like the Mustek Scanning
Desktop and Direct Scan have icons that appear on the Windows
Desktop or Taskbar, but these are simply icons that activate TWAIN
compliant programs in the background. They do not control the
scanner by themselves.
Where
are the scanner manuals?
Most of the scanners (Page Color,
600 II SP, 600 II EP, 800 II SP, 800 SP, 1200 SP) had all of
their manuals on the Scanner Solutions CD included in the package.
When you install Scanner Solutions, it gives you an opportunity to
install the manuals on your hard disk. You must put a check mark
next to the Scanner Application Manual Files or they will not be
installed. They will be listed on your Programs Menu under Mustek
Scanner Solutions.
When you click the icon for one of
the manuals, the Adobe Acrobat Reader will start and load the manual
file. You can then print the manual or read it online.
A few scanners (6000 P, 1200
III EP/SP 1200 SP Pro, 1200 A3 Pro) include manuals on the CD,
as well as a small guide to the TWAIN interface.
What
are the latest drivers?
Like most computer device drivers,
scanner drivers are updated to keep them currently compatible and to
solve bugs. Stop by the Driver
Index to see the latest versions.
How
do I remove old TWAIN drivers?
It is possible to attach more than
one TWAIN compliant device to a computer. All Mustek scanners are
completely compatible with each other, so you can attach several of
them to one machine. Other brands of TWAIN compliant devices
occasionally interfere with the installation of a Mustek scanner.
Additionally, some computers come with TWAIN drivers pre-installed
even though they don't come with a TWAIN device.
TWAIN devices are items such as
scanners, digital cameras and video capture devices such as Snappy.
If you have more than one TWAIN compliant device, you may need to
remove the TWAIN driver for the other device and then re-install it
after you have installed the Mustek TWAIN driver.
When attaching multiple TWAIN devices
to a computer, it is necessary to configure your "Host
Application" for the device you wish to use. A "Host
Application" is the TWAIN Compliant software that you scan into. Some examples
are: iPhoto Plus, Picture Publisher, TextBridge Classic, Wordlinx, Corel Photo Paint and Adobe
PhotoShop.
Configuring The Host Application
When you have more than one TWAIN
device installed on your computer, it is necessary to select the
TWAIN source for the device you wish to use. Most TWAIN compliant
host applications have a Select Source command on the file menu.
Some host applications have a Setup/Scanner option and others have
a Select Acquire Device option.
If using third party scanning software not supplied by Mustek,
refer to the program's manual if you are unable to find the Select
Source menu command.
Once you have found the appropriate
menu command, a TWAIN Source List will appear on your screen
showing all installed TWAIN drivers. Select the Mustek scanner
from the list.
Is my scanner
Year 2000 Compliant?
By their nature, Mustek products are
Y2K Compliant without any modifications
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